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It's comfortable to type on, offers deaper key travel and banishes the problematic butterfly-mechanism design (the only benefit of which appears to have been a slimmer form factor).

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The 16in MacBook Pro keyboard is a definite improvement on recent generations of MacBook Pro. The first of these new MacBook Pro models arrived in November 2019. The scissor switch keyboards had been popular in the past, but they are slightly thicker and you can expect longer key travel. According to analyst Ming-Chi Kuo, speaking in July 2019, a new keyboard design will be rolled out that returns to the scissor switch design Apple used for its keyboards prior to the 2015 introduction of the butterfly switches. Now it seems that Apple has given up on the butterfly keyboard design altogether. When the company revealed new MacBook Pro models in May 2019 it revealed that there were further changes to the butterfly keyboard mechanism that should help prevent the problems - which sounds promising - but Apple also extended its keyboard repair program to include 2018 and any 2019 MacBook Pro models that experience the problem despite these changes. Then when Apple introduced the MacBook Air in October 2018 it was hoped that the keyboard issue would have been addressed, and yet complaints soon appeared relating to that laptop's keyboard too. However, these measures were not enough to stop the problem from occurring, with complaints appearing in forums and websites claiming that even this third generation butterfly keyboard is afflicted by the issue. iFixIt believed was intended to prevent dust and crumbs from getting stuck - the root of the issues with the keyboards. Although the company didn't say that the changes related to that particular issue, when iFixIt did their teardown of the 2018 MacBook Pro they noticed that Apple has cocooned the butterfly switches in a thin, silicone barrier. First it tried to address the issue with the keyboard design when it introduced a new MacBook Pro in July 2018 ( read our 13in MacBook Pro review). It seemed that Apple has been trying to fix the problem.

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Read more about the Keyboard Service Program here, or how to find out if your Mac qualifies below.

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More on the lawsuits and petition below.ДЄt the end of June 2018 Apple admitted that there was a problem with the keyboard design on certain MacBook and MacBook Pro models and offered free repairs to customers who had been affected. This issue is so widespread that a petition calling for Apple to replace the keyboard in 'every MacBook Pro since late 2016' has been signed by more than 36,939 people (you can sign here) and three class action lawsuits (details below) have been filed against the company over the keyboard failings. The most publicised problem with Apple laptops is an issue where the keys stop working on the MacBook and MacBook Pro, and more recently the MacBook Air. What is the problem with the MacBook keyboard? We prefer the new keyboard: the keys have more travel for a better typing experience, they are also quieter. It uses a scissor switch mechanism as opposed to the faulty butterfly-mechanism used in the existing MacBook keyboards. The new keyboard is based on theВ Magic Keyboard that ships with the iMac. This new keyboard then came to the 13in MacBook Pro and MacBook Air in the first half of 2020. Note: Apple introduced a new keyboard to the 16in MacBook Pro in November 2019 ( reviewed here) which rectifies the problem with the keyboard discussed in this article. While the main complaint about the Mac laptops relates to the keyboard, there are also other issues which we look at in another story (see: MacBook Problems, Product Recalls and Repair Programs).

Recent models of the MacBook, MacBook Pro, and the 2018 MacBook Air - have been plagued with keyboard issues since 2015 (MacBook) and 2016 (MacBook Pro). What is Apple doing to address the keyboard problem? Which Macs are affected by the keyboard issue What causes the MacBook keyboard problem?